acewin99 Privacy Policy

1. Personal Information We Collect

acewin99 collects personal information that you provide directly during the account registration process, use of the platform, and any interaction with our customer service team. The information collected includes:

• Identity Information: Full name, identification card number (MyKad), date of birth and nationality for age and identity verification purposes.
• Contact Information: Email address, mobile phone number and mailing address where applicable.
• Financial Information: E-wallet account details (Touch 'n Go eWallet, Boost, ShopeePay), DuitNow information, bank account details for FPX transactions, and crypto wallet information (USDT, BTC, ETH) for deposit and withdrawal transactions.
• Account Information: Username, encrypted password, transaction history, betting records and login activity.
• Technical Information: IP address, browser type, operating system, device data and access information collected automatically when you browse our platform.

We only collect information that is genuinely necessary to provide safe and responsible online betting services. All data collection is carried out on the basis of contractual necessity, legitimate interest, and compliance with relevant legal obligations.

2. Purpose of Data Collection and Processing

acewin99 processes your personal information for legitimate and specific purposes. We do not process your data beyond the scope stated here:

• Identity and Age Verification: To ensure all members are aged 21 and above in line with our responsible gambling policy and international licensing requirements.
• Account Management: To create, update and maintain your member account, including processing deposits, withdrawals and transaction history.
• Service Provision: To allow you to access online slots, live casino, sports betting, fish shooting, mix parlay and all other services offered by acewin99.
• Fraud Prevention: To detect and prevent suspicious activity, fraud, money laundering and any security breaches against our platform.
• Legal Compliance: To fulfil reporting and audit obligations set by the international licensing authority that regulates acewin99's operations.
• Customer Support: To provide effective assistance via live chat and email in Malay and English 24/7.
• Service Communications: To send important notifications about your account, policy updates, and relevant promotional information to members who have agreed to receive them.

3. Disclosure of Information to Third Parties

acewin99 does not sell or rent your personal information to any third party for marketing or commercial purposes. However, in certain limited circumstances, we may share information with the following parties:

• Payment Service Providers: E-wallet providers, banks and crypto platforms that process your financial transactions need to receive relevant information to complete each transaction securely.
• Game Software Providers: Game developers running games on our platform may receive session data necessary to ensure game integrity.
• Regulatory Authorities: We may be required to disclose certain information to licensing authorities or law enforcement when legally obligated to do so.
• Technical Partners: IT infrastructure service providers, cloud service providers and cybersecurity partners who are bound by strict confidentiality agreements with acewin99.

Every third party we work with is required to comply with data protection standards equivalent to our own policy. We do not permit them to use your data for any purpose other than what has been specified in our agreement with them.

4. Data Security Measures

acewin99 implements various technical and organisational security measures to protect your personal information from unauthorised access, loss, alteration or unintended disclosure:

• All data transmitted between your browser and our servers is encrypted using SSL/TLS protocol with 256-bit keys.
• Account passwords are stored in hashed form using strong cryptographic algorithms — we do not store your password in plain text.
• Intrusion detection systems (IDS) and advanced firewalls are deployed to continuously monitor network traffic.
• Only authorised personnel have access to member personal data, and all access is logged and audited regularly.
• Penetration testing and vulnerability assessments are conducted regularly by independent security experts.
• Documented security incident response procedures ensure that any data breach can be detected and addressed promptly.

Although we take all reasonable steps to protect your data, no internet data transmission system can be guaranteed to be one hundred percent secure. We advise members to also take their own precautions such as keeping their password confidential and using secure devices.

5. Cookie Policy

acewin99 uses cookies and similar tracking technologies to improve the user experience and ensure the platform functions properly. Cookies are small text files stored on your device when you visit our website.

• Essential Cookies: Required for basic platform functions such as session login, security verification and language preferences. These cookies cannot be disabled.
• Performance Cookies: Collect information about how visitors use our website to help us improve platform performance and speed.
• Functional Cookies: Store your preferences such as language selection and display settings to provide a more personalised experience.
• Analytics Cookies: Help us understand usage patterns for the ongoing improvement of the acewin99 platform.

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect some functions within our platform.

6. Your Rights Regarding Personal Data

As a data subject, you have the following rights which you may exercise at any time:

• Right of Access: You have the right to request a copy of the personal information we hold about you.
• Right of Rectification: You may request that we correct any information that is inaccurate or incomplete.
• Right of Erasure: In certain circumstances, you may request that we delete your personal information, subject to record-keeping obligations set by the licensing authority.
• Right to Restrict Processing: You may request that we limit the processing of your data in certain situations provided for by law.
• Right to Object: You have the right to object to the processing of your data for direct marketing purposes at any time.
• Right to Data Portability: You may request your data in a machine-readable format for transfer to another service provider.

To submit any request relating to the rights above, please contact the acewin99 customer service team via live chat or email. We will endeavour to process your request within a reasonable timeframe in line with our operational requirements.

7. Data Retention Period

acewin99 retains your personal information for the period necessary to fulfil the purposes stated in this policy, and to comply with relevant licensing and legal requirements.

• Active member account records are retained for as long as your account remains active in our system.
• After account closure, transaction records and identity information are kept for the period required by international licensing requirements for audit and compliance purposes.
• Technical log data and session information are kept for a shorter period for security and troubleshooting purposes.
• Once the relevant retention period ends, your data will be securely deleted or anonymised in accordance with established procedures.

8. Changes to This Privacy Policy

acewin99 reserves the right to modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technology. Any updates made will be indicated by a new "Updated" date at the top of this page.

For significant changes that affect how we use your personal information, we will notify you via in-platform notifications or your registered email. Continued use of acewin99 services after such notification is considered your acceptance of the updated version of the Privacy Policy.

We encourage you to review this page periodically to stay informed about how we protect your information.

9. How to Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal information, please contact the acewin99 customer service team:

• Email: [email protected]
• Live Chat: Available 24/7 in Malay and English directly within the acewin99 platform
• Response Time: We aim to respond to all privacy-related enquiries within a reasonable timeframe

Our dedicated team is ready to help you understand your rights and process any requests relating to your personal data with full professionalism and confidentiality.